Hear what happened
Start with the resident's own words. Scores and categories can wait.
02
How I got here
I learned to build software in a physics lab. Finance and housing made the lesson stick.
I grew up around research and studied applied physics at Cornell. Software became real to me in an electron microscopy lab. A small tool I wrote saved hours on a magnetic-noise experiment. That was when software stopped feeling like coursework and became a way to help.
My first useful program saved a researcher hours.
It taught me a standard I still use. Did the work get easier?
The spreadsheet still won the next morning.
At BlackRock, I worked across product and engineering on advisor tools. A prototype could win the room and still lose to the spreadsheet people trusted the next morning.
The outcome belonged in the product.
As CTO and CPO, I helped bring graduate earnings into Climb's product, data, and underwriting instead of treating a borrower's credit score as the entire story.
Customer conversations are where the work starts.
At ResiDesk, I listen to the conversation, follow the work it creates, and look for the problems that keep coming back.
One ResiDesk program reported this lift after a property team acted on resident feedback sooner. Law360
Climb Credit's annual loan volume grew across this range while outcomes moved into the product. TechCrunch
I helped take an advisor analytics product from zero to this run rate in my first year at BlackRock.