Hear what happened
Start with the resident's own words. The score can come later.
02
How I got here
The industry changed. The way I work did not.
I grew up around research and studied applied physics at Cornell. Software clicked for me in an electron microscopy lab. A small tool I wrote saved hours on a magnetic-noise experiment. That was when software stopped feeling like coursework and started feeling useful.
Measure first. Then explain.
The first useful program I wrote saved a researcher hours. I still like that standard: did the work get easier?
Real stakes make the details matter.
At BlackRock, I worked across product and engineering on advisor tools. A prototype could win the room and still lose to the spreadsheet someone trusted the next morning.
Change the outcome. Then build it into the product.
As CTO and CPO, I helped bring graduate earnings into the product, data, and underwriting instead of treating a borrower's credit score as the whole story.
Stay close enough to the work to know what to build.
At ResiDesk, that means listening to messy conversations, following the work they create, and learning from problems that repeat every day.
One ResiDesk program reported this lift after a property team acted on resident feedback sooner. Law360
Climb Credit's annual loan volume grew across this range while outcomes moved into the product. TechCrunch
I helped take an advisor analytics product from zero to this run rate in my first year at BlackRock.